Have you submitted a complaint about a government service but received no satisfactory response? Residents of Noida, Greater Noida and Greater Noida West can use Uttar Pradesh’s Jansunwai-Samadhan portal to register eligible grievances, check their status and follow up online.
Jansunwai is the Uttar Pradesh government’s integrated grievance-redressal system. The Gautam Buddha Nagar district administration lists it as an official public grievance service.
The portal offers complaint registration through mobile OTP verification, complaint tracking, reminders and feedback on disposed complaints.
However, Jansunwai does not accept every type of request, and submitting a complaint does not guarantee a particular outcome.
What is UP Jansunwai?
Jansunwai-Samadhan is an online government grievance-redressal system used across Uttar Pradesh.
Residents can access the official portal at: https://jansunwai.up.nic.in
The system allows citizens to register eligible grievances concerning government departments and public services.
It also provides facilities to track registered complaints, send reminders when action has not been taken within the applicable timeline and submit feedback after a grievance has been disposed of.
The Gautam Buddha Nagar district administration identifies Jansunwai as an official grievance-redressal service.
How to register a complaint on UP Jansunwai
Residents can begin the complaint registration process online.
- Visit the official complaint registration page: https://jansunwai.up.nic.in/onlineComplaint
- Read the portal’s list of matters that are not accepted as public grievances.
- Confirm that your complaint does not fall into an excluded category.
- Enter your mobile number.
- Complete the captcha verification.
- Request and enter the OTP sent to your mobile number.
- Follow the portal’s subsequent instructions to submit your grievance.
- Save the complaint registration number and acknowledgement provided after successful submission.
The official registration page confirms mobile number, captcha and OTP verification.
Before submitting: Prepare a clear description of the problem, the location concerned, the relevant government department if known and any earlier complaint reference.
Keep copies of supporting records where available. Check the live form to see which details and attachments it accepts.
How to check Jansunwai complaint status
After registering a complaint, residents can use the official status-tracking facility.
Open: https://jansunwai.up.nic.in/ComplaintTracker
The tracking page asks for:
- Complaint registration number
- Registered mobile number
- Captcha verification
- OTP verification
Enter the required details and complete verification to access the available status information.
Keep your complaint number and registered mobile number accessible for future follow-up.
Important: The portal states that information about disposed complaint references is available through its tracker only for the preceding three months. This restriction should not be confused with the age of all pending complaints.
How to send a reminder for an unresolved complaint
The Jansunwai portal provides a reminder facility when a complaint has not been addressed within the applicable prescribed timeline.
Residents can use: https://jansunwai.up.nic.in/SendReminderNew
The reminder page requests the complaint number, registered mobile number, captcha and OTP verification.
Before sending a reminder, check the complaint’s status and whether the applicable response period has passed.
The portal does not establish one universal resolution deadline for every type of complaint. Residents should not assume that all grievances must be resolved within the same number of days.
What if Jansunwai shows your complaint as disposed of but the problem remains?
The portal allows residents to provide feedback on the handling of disposed complaints.
Open the official feedback page: https://jansunwai.up.nic.in/onlineFeedbackEntry
The page requests the complaint registration number, registered mobile number, a quality rating, feedback details and OTP verification.
Residents can record whether they are satisfied with the disposal and explain any continuing problem.
According to the portal, complaints receiving a one-star or two-star quality rating are considered for reconsideration at a higher official level.
This does not guarantee that the complaint will be reopened or that the requested action will be taken.
Feedback time limit: The portal allows feedback on disposed references from the preceding three months.
Residents should review the recorded disposal and provide feedback within that window if they believe the issue has not been properly addressed.
Which complaints are not accepted on Jansunwai?
The official portal identifies categories that are not treated as public grievances under its online submission policy.
These include:
- Matters relating to the Right to Information Act
- Cases pending before a court
- Suggestions rather than grievances
- Requests for financial assistance or employment
- Government employees’ service-related matters, including transfers, where available departmental remedies have not yet been used
Residents should read the exclusions before registration.
A separate legal, employment, RTI or departmental procedure may apply to these matters.
Should Noida residents complain to the local authority first?
The appropriate complaint route depends on the issue and the authority responsible.
For routine civic matters within Noida Authority areas, residents can use the authority’s official complaint channels.
For matters within Greater Noida Authority areas, residents can use GNIDA’s relevant grievance facilities.
Jansunwai provides an additional state-level grievance route for eligible matters, including unresolved complaints requiring further government attention.
If you have already complained to a local authority, keep the earlier acknowledgement and reference number. Include that history when relevant to a new grievance.
For step-by-step instructions on registering a grievance, checking its status, sending reminders and submitting feedback, read our UP Jansunwai Complaint Guide for Noida Residents.
What details should residents keep after submitting a complaint?
For easier follow-up, maintain a record of:
- Complaint registration number
- Date of submission
- Registered mobile number
- Department or authority concerned
- Description and location of the problem
- Supporting documents or photographs, where relevant
- Complaint status updates
- Reminder and feedback records
These records can help residents explain the history of an unresolved grievance without repeatedly reconstructing the details.
Can Jansunwai be used on a mobile phone?
Yes. The official portal identifies a citizen-facing Android application that allows users to register and track complaints.
Residents can find the application link in the Download section of the official Jansunwai website.
To avoid unofficial applications, follow the link provided by the government portal.
The website also provides complaint registration and tracking facilities.
Is Jansunwai an emergency helpline?
No. Jansunwai is a government grievance-redressal system, not an emergency-response service.
Residents facing an immediate threat to life or safety should use the appropriate emergency-response channel rather than wait for a grievance acknowledgement.
Quick answers about UP Jansunwai
What is the official Jansunwai website?
The official Uttar Pradesh Jansunwai-Samadhan portal is https://jansunwai.up.nic.in/.
Can Noida residents file complaints on Jansunwai?
Yes. Residents can register eligible government grievances through the state portal. The Gautam Buddha Nagar administration identifies Jansunwai as an official public grievance service.
Can I track my Jansunwai complaint online?
Yes. Use the official complaint tracker with your complaint number, registered mobile number and the required verification.
Can I send a reminder if my complaint is pending?
Yes, when the applicable prescribed timeline has passed. Use the reminder facility on the official portal.
Can I challenge an unsatisfactory complaint disposal?
Residents can provide feedback on eligible disposed complaints. The portal states that a one-star or two-star rating triggers consideration at a higher official level. It does not guarantee reopening or a different outcome.
Does Jansunwai accept RTI requests?
No. RTI-related matters are among the categories excluded from the portal’s public grievance registration policy.
What residents should remember
Jansunwai gives residents an official online route to register eligible grievances, monitor their progress and provide feedback.
The most useful steps are to describe the issue accurately, retain the complaint reference number and use the tracking, reminder and feedback facilities when appropriate.
Residents should use the official government website and check its current instructions before submitting personal information or documents.
This guide explains the government grievance system using official information checked on 26 October 2026. Portal instructions and departmental procedures may change.
